draft-policy-explanation-to-buyer
light purple
#261 / 601
NAME
draft-policy-explanation-to-buyer — Explain shop policy to a confused buyer.
SYNOPSIS
id draft-policy-explanation-to-buyer
tier light-purple
section §9. Light purple — cloud reasoning (51 baseline, 86 post-matrix)
trigger event (buyer asks about return)
tools policylookup, draftcustomer_message
source new
DESCRIPTION
cloud reasoning drafts a buyer-facing reply in your voice, grounded in Cortex context (the buyer's past purchases, shop policy). Never auto-sends; operator reviews and fires manually.
Explain shop policy to a confused buyer.
MECHANISM
not-yet-implemented — no cart file at curator-web/src/scheme/carts/…/draft-policy-explanation-to-buyer.sks
EXAMPLES
Example forthcoming —
docs/automations/examples.json entry editable in place.TIER
light purple
cloud reasoning · cents per call
FITNESS
Almost there
Works on smaller shops too; the answer sharpens as you collect more sales.
SEE ALSO
- voice-faithful-rewrite
- translate-listing-faithful
- brand-story-revise
- listing-tone-shift
- product-line-naming
- descriptive-rewrite-multiparagraph
- seo-title-rewrite
- listing-summary-marketing
- etsy-tagline-shop
- write-customer-recovery-message
- draft-customer-message-polished
- draft-refund-message
- draft-shipping-delay-note
- draft-custom-order-quote
- draft-thank-you-warm
- draft-vacation-message
- draft-restock-announcement
- draft-launch-announcement
HISTORY
canonical source: curator/docs/AUTOMATIONS-CANONICAL.md · §9-light-purple-cloud-reasoning-51-baseline-86-post-matrix
last regenerated: 2026-06-05 20:31 UTC (mechanical — edits land in the MD or sidecars, not here)
KNOWN BUGS
(none recorded — flag in AUTOMATIONS-CANONICAL.md or open an issue against the cart file)